There are actually three kinds of toll-free numbers. These include 1-300 phone numbers, 13 numbers and 1-800 phone numbers.
The rates for every kind of number is different however they provide the same redirecting features.
A toll-free phone number has numerous routing features available.
Time routing is definitely one such option. Time of day routing diverts phone calls depending on the time of the day. For instance, telephone calls between 5 am and 4 pm could redirect to your business office and phone calls between 7 pm and 11 pm could redirect to your cell telephone. It's a simple way to get your calls answered during the hours that you're not physically at work. Time routing is also helpful for the holiday period. You can redirect telephone calls to a different answer point while you are absent.
Telephone call overflow is another routing solution available on toll-free phone numbers. Telephone call overflow enables a phone call to jump from one answer point to the next. For instance if the main telephone number is engaged the phone call skips to a different phone number.
Mobile phone redirecting is a kind of routing that redirects phone calls generated from cell telephones to multiple answer points according to the location of the caller.
Postcode routing is a kind of redirecting that routes telephone calls according to the actual postcode that the caller is calling from. Companies that have multiple sites inside the same metropolis employ this feature to help spread phone calls equally across their outlets.
Another popular kind of redirecting on toll-free telephone numbers is the personalized voice response feature. With this function a recorded welcome message greets the customer. The customer is then given a menu of options to choose from. For instance you might have "press 1 for customer support, push 2 for the sales department" and so forth. It's a useful function that routes buyers to the right division.
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Call tracking is a service that allows you to have a unique phone number for all of your advertisements and websites. An important benefit of this service is that a company can totally change the way their business is perceived with a single phone number.
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Voicemail to email is a service that converts voice messages into text, and sends it as an email to your phone. There is no need to listen to the voice message with a noisy background and unclear recording.
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An answering service also eliminates the need to listen to all voice mails that were left on your machine which can sometimes be frustrating and time consuming.
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